Frequently Asked Questions

What forms of payment do you accept at Esperance Shoes?

We accept payment by debit/credit cards: Visa and MasterCard and via internet banking direct transfer.

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I need help with the sizing where do I find this information?

Each item has a size guide located below each item description. The size converter makes it easier to see your NZ or EU size. The conversion charts are for guidance only, but will give you a better idea of what size you might be. If you would like assistance with sizing information you can email us at online@esperanceshoes.com

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How should my espadrilles fit?

Your shoes should fit snug but still be comfortable. Your espadrilles will naturally stretch with wear because they are made from natural materials. If you are unsure of your size, check size guide located below each shoe description.

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How do I return my shoes?

We hope your order has met your expectations, your satisfaction is our priority. If however, you change your mind you may return items within 30 days of purchase, click here for the delivery and returns process.

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What does Pre-order mean?

Pre-order means the shoes are on their way and you can reserve a pair and we will send them when they arrive. We will contact you with an expected delivery date and keep you informed of any changes.

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When is a size or model coming back into stock?

To keep our styles current, we may change the styles of models once they have sold out. However, we understand that you can find a pair of espadrilles you love only to find your size is no longer in stock. If this is the case talk to us and we will see what we can do! 

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How do I look after my shoes?

• Avoid wearing espadrilles in the rain.

• For suede or nubuck shoes apply a suede protector spray before wear to protect against spills, remove any dirt after it has dried using a suede brush.

• Pick the correct brush as nubuck is a harder material than suede. A nubuck brush used on suede will damage the nap, whereas a suede brush used on nubuck will have little to no effect.

• Leather, wipe down with a dry cloth

• Note: leather may have natural imperfections, this is due to the process of fabrication and every pair is perfectly unique.